Radbrook Green Surgery - Doctors surgery opening times and what to do when we are closed

Opening Hours

	Opening Times
Monday	08:15 - 18:00
Tuesday	08:15 - 18:00
Wednesday	08:15 - 18:00
Thursday	08:15 - 18:00
Friday	08:15 - 18:00
Saturday	Alternate weeks
Sunday	Closed

(Please note: the telephones are closed between 1 - 2 p.m. each day)

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic.

Please ask at Reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

When We Are Closed

outofhours In the event of an emergency in the evenings or at weekends please telephone the surgery on 231817 and your call will be diverted directly through to the Shropdoc Out of Hours service.

A trained nurse will assess your medical needs. If required, the nurse will arrange for you to be contacted to attend a timed appointment at the Shropdoc base, Royal Shrewsbury Hospital. Advice may be sufficient.

If you are housebound or it would be inappropriate for you to travel, a home visit can be arranged.

The doctors who work for SHROPDOC are trained General Practitioners. Occasionally, a registrar General Practitioner will be on duty under the supervision of one of the local doctors.

The details of the consultation and treatment you receive are confidential and are forwarded to your surgery when it next opens.

Patients requiring stitches, or with suspected broken bones, are advised to go directly to the A&E department at Royal Shrewsbury Hospital / Princess Royal Hospital (or nearest A&E).

For immediate paramedic assistance, dial 999.

NHS Direct is available for medical advice 24 hours a day on 0845 46 47 and online at www.nhsdirect.nhs.uk

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Noticeboard

Telephones

We have recently installed a new telephone system which is unfortunately experiencing some teething problems. We are aware of the difficulties and are working hard with the telephone supplier to resolve these issues.

We are very sorry for the inconvenience caused and thank you for your patience.

Results of recent Patient Survey

To review the results of our recent survey, please click here: http://www.radbrookgreen.co.uk/surveyreport.aspx?p=M82016

Non- NHS Fees

Not all services at the Practice are available on the NHS. Where patients request non-NHS items or services a private fee may be payable in advance. We will be reviewing our fees and implementing changes on the 17th September 2012. For more information please contact reception.

Stop Smoking and Stop Smoking in pregnancy.

Through our Pin Point for Health service, Radbrook Green Surgery provides free NHS Stop Smoking and Stop Smoking in Pregnancy support to residents in Shropshire. Smokers wishing to quit are four times as likely to succeed through an NHS support scheme as compared with attempting to quit on their own.

What to do next.........

If you've made the decision to quit and are unsure where to go to get the support and guidance you need, don't worry; your local NHS Stop Smoking Service is there to help. For all the confidential help and advice you need to quit smoking call your local Stop Smoking Service on 0844 4069 923 or text 'QUIT' to 80800.

You will be able to secure a stop smoking support appointment with either Emma Fewtrell, Sandra Hoof, Heidi Pritchard or Marta Szalpuk at our surgery.

Shropshire Start Slimming

* Is your BMI greater than 30?

* Are you motivated to address your diet and physical activity to lose weight?

* Our Help 2 Slim clinics offer confidential one-to-one support with a nurse. The programme runs for 1 full year.

* If you are interested, please contact Emma Fewtrell or Jo Allen at the Surgery.

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

Out of Hours

In an emergency, when the surgery is closed in the evenings and weekends, a message is left on our surgery telephone to ring ‘SHROPDOC’ on 08444 06 8888.

Test Results

If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m. A doctor will usually ring you prior to visiting.

Free Prescriptions for Cancer Patients

People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.

The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.

Patients should contact their doctor to apply for exemptions.