Radbrook Green Surgery - How to make an appointment to see your doctor or nurse at the surgery

Making an appointment with the doctor

calendar_pen Appointments may be made in person, by telephone (01743) 231817 during opening hours, or by using our new Online Appointment Service. Please click the following link if you have already registered for online appointments:

https://www.myvisiononline.co.uk/vpp/index.jsp

Unless your doctor is on holiday, or unless the matter is urgent and your doctor is unavailable, we ask that you see your usual doctor. If you wish to speak to the Receptionist in confidence, please ask.

An appointment with a doctor is always available within 48 hrs, although this may not be with the doctor of your choice. We have appointments for urgent matters every day. Please tell the Receptionist if you need to see a doctor urgently.

Patients who have not been seen at the practice for 3 years, and are between the ages of 16 and 75, may request a consultation during surgery hours. Where a consultation is provided under this arrangement, appropriate enquiries will be made and examinations carried out as appear appropriate in the circumstances.

Patients aged 75 years and over who have not been see at the practice for 12 months may also request a consultation during surgery hours as above. Where it is considered inappropriate for the patient to attend the practice owing to their medical condition, this consultation will take place in the patient’s home.

When arriving for your appointment please check-in using our electronic screen.

Please make every effort to attend your appointment, although if you are unable to attend, please let us know as soon as you are able so we can give this slot to somebody else.

Telephone advice

The doctors are available to give advice over the telephone. Appointments for telephone consultations can be made through Reception at your request.

Home Visits

elderly_consult Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m. A doctor will usually ring you prior to visiting.

Visiting is time-consuming. It is therefore helpful if you can attend the Surgery if at all possible. For example, if you have a sick child but fear waiting in the surgery, please explain the situation to the Receptionist.

CHAPERONES

If you would like a chaperone present during your consultation,
please advise the Receptionist when booking your appointment.

You may also ask for a chaperone on arrival for an appointment, although the practice cannot guarantee a chaperone being available at short notice. If this is the case your examination will be cancelled.

Noticeboard

Telephones

We have recently installed a new telephone system which is unfortunately experiencing some teething problems. We are aware of the difficulties and are working hard with the telephone supplier to resolve these issues.

We are very sorry for the inconvenience caused and thank you for your patience.

Results of recent Patient Survey

To review the results of our recent survey, please click here: http://www.radbrookgreen.co.uk/surveyreport.aspx?p=M82016

Non- NHS Fees

Not all services at the Practice are available on the NHS. Where patients request non-NHS items or services a private fee may be payable in advance. We will be reviewing our fees and implementing changes on the 17th September 2012. For more information please contact reception.

Stop Smoking and Stop Smoking in pregnancy.

Through our Pin Point for Health service, Radbrook Green Surgery provides free NHS Stop Smoking and Stop Smoking in Pregnancy support to residents in Shropshire. Smokers wishing to quit are four times as likely to succeed through an NHS support scheme as compared with attempting to quit on their own.

What to do next.........

If you've made the decision to quit and are unsure where to go to get the support and guidance you need, don't worry; your local NHS Stop Smoking Service is there to help. For all the confidential help and advice you need to quit smoking call your local Stop Smoking Service on 0844 4069 923 or text 'QUIT' to 80800.

You will be able to secure a stop smoking support appointment with either Emma Fewtrell, Sandra Hoof, Heidi Pritchard or Marta Szalpuk at our surgery.

Shropshire Start Slimming

* Is your BMI greater than 30?

* Are you motivated to address your diet and physical activity to lose weight?

* Our Help 2 Slim clinics offer confidential one-to-one support with a nurse. The programme runs for 1 full year.

* If you are interested, please contact Emma Fewtrell or Jo Allen at the Surgery.

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

Out of Hours

In an emergency, when the surgery is closed in the evenings and weekends, a message is left on our surgery telephone to ring ‘SHROPDOC’ on 08444 06 8888.

Test Results

If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m. A doctor will usually ring you prior to visiting.

Free Prescriptions for Cancer Patients

People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.

The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.

Patients should contact their doctor to apply for exemptions.

Making an appointment with the doctor

Telephone advice

Home Visits

CHAPERONES

Noticeboard

Further Information