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Removal of Patients from Practice List

POLICY FOR REMOVAL OF PATIENTS FROM PRACTICE LIST

 

There may be circumstances when it would be considered reasonable, or in the best interests of the patient, to remove patients from the list.  Radbrook Green Surgery maintains a clear policy to remove patients from our list under the following circumstances:

 

Violence:  We have a zero tolerance towards violent, abusive or racist actions and will remove a patient from our list when a patient:

 

  • Is physically violent or threatening towards a doctor, Practice staff or other patients.
  • Causes physical damage to Practice premises or other patient’s property.
  • Gives verbal abuse or makes threats towards the doctor, Practice staff or other patients.
  • Gives racist abuse, orally or physically.
  • Is violent or uses or condones threatening behaviour to doctors (or some other members of the primary health care team) while visiting the patient’s home. Such behaviour may involve the patient, a relative, a household member, or pets (such as unchained dogs).

 

Crime & Deception:  Radbrook Green Surgery will not tolerate illegal activities on the premises and will remove a patient who:

 

  • Fraudulently obtains drugs for non-medical reasons.
  • Deliberately lies to the doctor or other member of the primary health care team in order to obtain a service or benefit by deception.
  • Attempts to use the doctor to conceal or aid any criminal activity.
  • Steals from Practice premises.

 

Distance:  We have a mandated requirement to be able to provide appropriate clinical response to our patients at their place of residence.  If a patient moves out of the designated Practice area they will be invited to register with a new GP whose Practice area they would now fall.

 

  • Due to historical reasons, we have a sizeable percentage of our current list who reside outside of our Practice area.  These patients are welcome to remain with this Practice until such time as they notify us of change of address.  If the new address is outside of the designated area they will be asked to register with a new GP.

 

    • We are aware that there may be some circumstances where such a patient may wish to justify their retention with the Practice and if this is the case they may write to the Practice Manager.  The case will then be judged on merit by the Partnership.

 

We also reserve the right to remove patients from our list under the following circumstances:

 

  • Where a patient has moved abroad for a period of 3 months of more.
  • Where a patient fails to attend pre-booked appointments on a number of occasions.
  • Where there is an irretrievable Breakdown of the Doctor-Patient Relationship.


Noticeboard

Telephones

 We have recently installed a new telephone system which is unfortunately experiencing some teething problems.  We are aware of the difficulties and are working hard with the telephone supplier to resolve these issues.

We are very sorry for the inconvenience caused and thank you for your patience.

Results of recent Patient Survey

To review the results of our recent survey, please click here: http://www.radbrookgreen.co.uk/surveyreport.aspx?p=M82016

Non- NHS Fees

Not all services at the Practice are available on the NHS.  Where patients request non-NHS items or services a private fee may be payable in advance.  We will be reviewing our fees and implementing changes on the 17th September 2012.  For more information please contact reception.

Stop Smoking and Stop Smoking in pregnancy. 

Through our Pin Point for Health service, Radbrook Green Surgery provides free NHS Stop Smoking and Stop Smoking in Pregnancy support to residents in Shropshire.  Smokers wishing to quit are four times as likely to succeed through an NHS support scheme as compared with attempting to quit on their own.
 
What to do next.........
 
If you've made the decision to quit and are unsure where to go to get the support and guidance you need, don't worry; your local NHS Stop Smoking Service is there to help.  For all the confidential help and advice you need to quit smoking call your local Stop Smoking Service on 0844 4069 923 or text 'QUIT' to 80800.
 
You will be able to secure a stop smoking support appointment with either Emma Fewtrell, Sandra Hoof, Heidi Pritchard or Marta Szalpuk at our surgery.

Shropshire Start Slimming

* Is your BMI greater than 30?

* Are you motivated to address your diet and physical activity to lose weight?

* Our Help 2 Slim clinics offer confidential one-to-one support with a nurse.  The programme runs for 1 full year.

* If you are interested, please contact Emma Fewtrell or Jo Allen at the Surgery.

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

Out of Hours

In  an emergency, when the surgery is closed in the evenings and weekends, a message is left on our surgery telephone to ring ‘SHROPDOC’ on 08444 06 8888.

Test Results

If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m.  A doctor will usually ring you prior to visiting.

Free Prescriptions for Cancer Patients

People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.

The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.

Patients should contact their doctor to apply for exemptions.

Further Information

 
NHS ChoicesDepartment of HealthMy Surgery Website