News:

Flu Clinics

The seasonal flu clinics for patients aged 65 years and over, or at clinical risk, will be held between 8.30 and 11.30 a.m. on the following dates:

Saturday 2nd October 2010 (for patients with surnames beginning A - L )

Saturday 16th October 2010 (for patients with surnames beginning M - Z)

No appointment necessary.

New telephone appointment booking system 

As from July 1st you will be able to book an appointment with the next available Doctor, cancel or check an existing appointment using our automated telephone system called Patient Partner. This system is very quick and easy to use, is available 24hrs a day, 7 days a week and will recognise you as one of our patients using your date of birth and telephone number. All you need to do is telephone the surgery on 231817, select option 2 for the Automated Booking Service and then follow the simple instructions.

Note - To be able to use this system please inform the surgery if you change your contact telephone numbers.
 
Pharmacy Development Radbrook Green Surgery are shortly hoping to develop an in-house pharmacy in partnership with Taylors Chemist.

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at Reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

Out of Hours

In  an emergency, when the surgery is closed in the evenings and weekends, a message is left on our surgery telephone to ring ‘SHROPDOC’ on 08444 06 8888.

Test Results

If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m.  A doctor will usually ring you prior to visiting.

Free Prescriptions for Cancer Patients        People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.

The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.

Patients should contact their doctor to apply for exemptions.

 

 

Practice Policies

Patient Choice 

From April 2006, if you and your GP decide that you need to see a Specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. Talk to your GP or local support services about the choices that are available to you and where you can get more information and support.

Your Information 

We ask for information about you so that you can receive the best possible care and treatment.  We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up-to-date information which may be needed if we see you again. 

We only use or pass on information about you to people who have a genuine need for it in connection with your medical care.  Where we can, we will remove details that identify you as an individual. 

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.  As a practice we are registered under the Data Protection Act. 

For further information about how your information is kept and used, please ask to speak to Mr Tony Marriott, or refer to the leaflets held in reception. 

Patients are entitled to request to see their medical records in accordance with the Data Protection Act.  Please enquire at reception for further information.

Zero Tolerance 

We always aim to treat our patients with courtesy and respect.  We ask that you treat our staff in the same way.  We operate a zero tolerance policy towards violent and abusive behaviour.  Any occurrence of such behaviour towards practice staff or other patients may result in the patient being removed from the practice list.  The practice reserves the right to call the police for assistance.